Frequently asked questions
Straight answers, no jargon. If you do not see your question, just ask.
What is LocalBizBot?
It is an AI chatbot for your website. We train it on your own content, you paste one line of code, and it answers your customers’ questions 24/7. When someone is ready to book, it captures their name and number and emails or texts you the lead.
How does the bot know what to say?
We scrape your website and train the bot on your pages: your services, hours, pricing, service area, and the answers already on your site. It speaks with your real information, in your voice.
Will it make answers up?
No. The bot is trained only on your website. It does not pull from the open internet. If the answer is not on your site, it does not guess. It tells the customer honestly and offers to take a message.
What if a customer asks something the bot does not know?
It says it is not sure, then offers to collect the customer’s name and number so you can follow up. You never lose the lead just because the bot did not have the answer.
What websites does it work on?
All of them. WordPress, Wix, Squarespace, GoDaddy, Shopify, and custom sites. If you can paste one line of code into your website footer, it works. If that sounds like too much, we will help.
How long does setup take?
Usually a few days from signup to live. We handle the scraping and training. Your only step is pasting one line of code.
What happens when I update my website?
Update a single page for free while you are under your page limit. Enhanced and Pro include one full rescrape per quarter. Extra full rescrapes, and full rescrapes on Starter, are $19 each.
Can I see what customers are asking?
Yes. Log in to your dashboard anytime. Starter gives you read-only chat logs and lifetime stats. Enhanced and Pro give you the full portal with custom answers, flagged review, and full analytics with date filters.
Can I edit the bot’s answers?
On the Enhanced and Pro plans, yes. You get a full admin portal where you can write custom answers and see the responses your customers flagged, then edit them. On Starter, you can view chat logs but not edit answers directly.
What if I want to cancel?
Every plan starts with a 7-day free trial, so you can try it risk-free. Cancel before the trial ends and you pay nothing. After that it is month to month with no contracts, cancel anytime. If you stop paying, the bot simply turns off.
What is the SMS add-on?
For an extra $29 a month (with a one-time $50 setup, waived on annual plans), you get a dedicated phone number and the same bot answers text messages 24/7. It captures leads by text and emails them to you, just like on your website.
How does the Google Business Profile text integration work?
You add your dedicated SMS number to the text field on your Google Business Profile. When customers find you on Google and text that number, the bot answers instantly and captures the lead. It turns your Google listing into a 24/7 responder.
What is lead capture?
When a customer is ready to book, the bot sees it, politely gets their name and phone number, and emails or texts you the lead right away so you can follow up while they are still interested. It can also send them to your website forms, or provide emails and phone numbers.
Is my customer data secure?
Yes. Your bot runs on its own isolated setup, and conversations are kept private to your business. We do not sell customer data or share it with other clients.
Do I need any technical skills?
No. If you can copy and paste one line of text into your website footer, you can install it. If you would rather not, we will guide you through it.
What is the difference between the plans?
Starter ($29/mo) scrapes up to 10 pages with read-only chat logs. Enhanced ($49/mo) scrapes up to 100 pages, lets you write custom answers, review flagged replies, customize your chat colors, and see full analytics. Pro ($59/mo) scrapes up to 200 pages, adds your own logo, full custom colors, CSV export, and weekly rescrapes. Most businesses pick Enhanced.
How much does it cost?
Starter is $29/mo or $319/yr. Enhanced is $49/mo or $539/yr. Pro is $59/mo or $649/yr. SMS (Texting) is an optional +$29/mo add-on (or +$319/yr) on any plan, with a one-time $50 setup waived on annual. Annual plans include one month free. See the pricing page for full details.
Is an answering service worth it for a small business?
If you need a live human voice on the phone around the clock, yes, and it earns its cost. If what you actually need is for customers to get answers and for you to get their details, you are paying a premium for message-taking. We laid out the tradeoffs honestly on the answering service alternative page.
What is the difference between an answering service and an AI chatbot?
An answering service takes a message. It does not know your services, your pricing, or your service area, so the customer hangs up still not knowing if you can help and keeps shopping. An assistant trained on your website answers the question, then guides them to book, call, or send their details. See the side-by-side comparison.
What is the cheapest way to answer customer questions 24/7?
Put the answers where people are already asking, on your website. An assistant trained on your site handles the repeat questions instantly for a flat monthly cost, with no per-minute billing and nobody to staff. It also does not wake you up, it holds the lead until you are working.
How do I get visitors on my website to actually contact me?
Answer their question first, then give them one clear next step. That is the whole job: it answers what they asked, then sends them to your scheduler, hands them your number to call, or routes them to your contact form with the details already gathered. See how it works.
Still have a question?
Reach out and get a straight answer from the person who built it. Or just get started.